We want to make sure your experience with us is fantastic. Our goal is to make sure you are happy with your entire experience.  That's why we offer a 100% Satisfaction Guarantee and make it our priority to get things right the first time.

If for any reason you are unhappy with your experience with Epic Baskets, please let us know so that we can find a solution. Give us a call or send us an email and we will offer to make things right.

Returns & Refunds

In the case that a return and refund is required, we ask that you please report specific issues within 7 days of receipt. We will pick up the item and issue a refund of your purchase price once it is received back in the shop. Gift baskets must be returned in the same state as received; with all products intact and in same container or basket.

• Refunds will be processed within 2 business days after the product is returned to the shop; however, credit card companies may take longer to post the refund to your account.
• Refunds will not apply if a replacement product was supplied and accepted.
• Epic Baskets must be notified in the time frames indicated. Items will be picked up (and replacement product provided) based upon our delivery schedule. Clients are always welcome to bring the product into one of our shops for immediate return and replacement.

Contact Information

Local: 
Toronto          (416) 364-2395
Mississauga    (905) 567-9770

Toll Free:       (800) 387-9557

Email: orders@flowercreations.ca

Our 100% Satisfaction Guarantee

 Our 100% satisfaction guarantee only applies to the products and aspects of our service that we (or our fulfillment partners) have direct control over.

The guarantee is not applicable to issues that are outside our control such as incorrect or incomplete addresses provided by the customer or refused deliveries (for example, a refused delivery to a hospital).

A summary of our resolution policy is shown below:

•  In the event of non-delivery on the selected delivery date, we will either refund you in full or redelivery your order.
•  In the event of late-delivery on the selected delivery date, we will either refund you the delivery charge paid for your order and offer compensation via a credit on your account.
•  In the event of damaged products being received, we will either refund you in full or redeliver a replacement for the damaged product(s). Please note that it may be necessary to return the original product in order to receive the refund.
• If we are unable to fulfill your order, we will refund you in full.
• If we send the wrong product, we will resend the correct product. Please note that it may be necessary to return the original product received.

Please note that all compensation will be in the form of a full or partial-refund against the original payment or in the form of a credit on your account for use in a future order. We are unable to provide any other form of financial compensation under any circumstances.